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FAQ

Common Questions

You can stop in Monday – Saturday ( 9am – 10pm ) and Sunday ( 10am – 8:30pm )

We accept dutchie pay, cannpay, cash and debit cards. We cannot accept credit cards.

1450 East Street Suite 1 Pittsfield, MA 01201

We don’t allow anyone under the age of 21 inside the dispensary, including infants and children of customers.

There are dozens of great resources online, but we recommend starting with leafly.com for the basics. You can always pop into the store to chat with a member of our team, too!

Check out the “Staff Picks” section of our online ordering system here for the most up-to-date recommendations. Not sure what you’re looking for? Check out forage.io for their top picks based on your mood, goals, or plans for the day.

Purchasing and Consumption

Yes, you can purchase recreational marijuana with a government-issued ID that verifies you are 21 or older. Please remember that any products purchased from Potency (or any other dispensary in Massachusetts) are legal ONLY in Massachusetts.
In accordance with Massachusetts law, consumption of recreational marijuana may only occur in privately designated areas where smoking and/or vaping is allowed. There is no consumption allowed on Potency property. Please keep in mind that public consumption of marijuana may result in fines.
You may legally purchase up to 1 ounce of recreational marijuana flower or 5 grams of recreational marijuana concentrate per day; recreational marijuana edibles amounts will be contingent based on potency as part of the 1-ounce limit.
You need a government-issued ID to verify that you are 21+ years of age. Acceptable forms of ID to purchase recreational marijuana include a valid, non-expired driver’s license, Passport, State ID card, or military ID.
You do NOT need a medical marijuana card to purchase marijuana for recreational use.

Once you place your order, you’ll receive a confirmation text, and you can expect your order to be ready in about 5-10 minutes. Once it’s is ready, you will receive another text message. Please proceed to the check-in room and they will direct you to the online ordering pickup section. (Online orders are subject to the same payment requirements as in-store shopping.)

We have recreational marijuana products in a range of strengths because everyone responds differently to marijuana! We encourage all new customers to start low and go slow to learn which products work best for their needs. Not sure where to start? Our staff is here to answer any questions you may have and help you find exactly what you’re looking for.
In accordance with Massachusetts law, we do not offer any discounts on recreational marijuana product
Operating a motor vehicle after using recreational marijuana is prohibited, and dangerous.
Your purchase from Potency will be sealed for transport. We recommend keeping your items sealed until you get where you’re going. It is against Massachusetts law to have an open container of recreational marijuana or marijuana products in the passenger area of any vehicle. An “open container” is defined as having a package with a broken seal or a package from which contents have been partially removed.

RETURNS

Our return policy pertains to refunding customers for defective products within 2 weeks of purchase. State regulations prohibit us from taking marijuana products (defective or otherwise!) back into our physical inventory once it’s left our link of the chain of custody and has been sold to a customer.

LOCATED IN PITTSFIELD MA

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1450 East Street Suite 1 Pittsfield, MA 01201

Monday – Saturday ( 9am – 10pm )
Sunday ( 10am – 8:30pm )

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This product is not for use by or sale to persons under the age of 21. This product should be used only as directed on the label.​

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